Take the lead in resuming work and opening clinics, fighting on the front line of dental emergency

Due to the impact of the epidemic, the non-febrile emergency hospital has been closed for more than two months. The general public medical treatment has been affected. Dental treatment items that require regular follow-up, such as orthodontic treatment, root canal treatment, and crown restoration, have delayed the follow-up cycle. Having accumulated toothache or other dental emergencies in the whole city for so long, many customers and netizens have asked our dentist for help by phone and WeChat some time ago, asking if we can open a clinic to solve dental problems.

In line with the benevolence of doctors and the urgency of customers, our dentistry has undergone rigorous protection drills, thorough preparations, and multiple strict approvals from relevant departments, and has become the first batch of local dentists to pass the resumption standard. It is worth mentioning that we are the first dental chain clinic in Zhuhai to resume work . Two of the first three dental clinics to resume work are our chain brand clinics!

During the epidemic, medical staff need to change protective isolation clothing, surgical masks, disposable medical caps, medical latex gloves, dental chair protective films, and various disposable towels every time they see a customer. It is necessary to carry out an air disinfection and a comprehensive disinfection of the consultation room. The cost and workload have increased significantly compared to usual times. There is a saying in the industry that a loss of 30% for not opening a consultation and a loss of 70% for opening a consultation. However, medical care is not a business. Instead of raising prices, we offer more convenience and discounts to our customers, such as mouthwash, dental floss, and orthodontic wax. We hope that through practical actions, we will bring more warmth to customers who seek medical treatment. and happiness.

Toothache is not a disease, it hurts really badly!

In the two weeks since we resumed work, we have seen the most patients with toothaches. Many patients traveled across districts for an hour or two. After colleagues at the triage desk quickly and accurately assisted with disinfection and filled in the information, the patients were moved as if they were holding a life-saving straw when they saw the doctor on duty. In the past two weeks, the number of patients admitted to our single clinic has exceeded that of the stomatology department of the large hospital of the listed group, which shows that the professionalism of medical colleagues and the admission process have special advantages, and it also reflects the trust of customers in our dental clinics.

We will make beautiful teeth for customers who can have a bright smile before the wedding photo shoot.

The epidemic has delayed the travel plans of many citizens. Recently, many customers have come to do aesthetic restorations related to teeth. Our doctors will provide customers with non-invasive or minimally invasive teeth beauty and whitening, so that customers can smile more confidently. It needs to be reminded that if you have just finished the orthodontic treatment, the dentist does not recommend immediate dental veneers. Customers who have just finished orthodontic treatment need to wear retainers for about a year, and then do veneers as needed after the teeth are retained. , This can avoid the need to redo the dental veneer again, avoid wasting money, and do not do diagnosis and treatment that is not in line with the interests of customers and health. This is also the medical ethics that dentists adhere to.

Some customers bring their own crowns and tools to the doctor.

Since most dental clinics are not available, customers who have had dental implants in other units before have to bring their crowns and tools from other doctors to ask our doctors for help. In normal times, it is recommended to return to the original unit for treatment, especially for cases where the dental crown and gums may be incompatible, and the occlusal relationship may be poor, and there is a possibility of redoing the course of treatment. Risk is greater. In this special period, after we communicated with the physicians of the original unit and reached an agreement, we will do our best to achieve better results for customers and make them satisfied.

Teeth straightening out brackets, arch wire grinding mouth is distressing, and it is even more confusing in the past two months.

For customers referred from other hospitals, preoperative design, intraoperative examination and evaluation, and customer expectations are all considered by the admission experts. We have a team of orthodontic experts with more than 2,600 orthodontic cases, who can assist dentists in other hospitals to deal with temporary orthodontic adjustments and prevent the failure of orthodontic treatment. Help peers, help customers, and help make corrections complete as scheduled.

Childrens dental visits, especially need love and patience.

Because some children are not very good at cooperating with doctors, doctors and nurses will encourage customers to have the courage to see their teeth. We provide comfortable diagnosis and treatment, and reward children with Lego gifts and childrens toothpaste. Children often wipe away their tears after seeing their teeth, happily accept the gifts, and go home. Sometimes, dentists will suggest to reward children with tooth extraction ice-cream. Cool food is good for wound hemostasis and healing and makes children very happy. Of course, as a parent, we always don’t want children to eat snacks.

At the moment when the epidemic is under effective control, we are obliged to take the lead in resuming work and opening clinics to demonstrate our professionalism and service quality. Starting from our own professionalism, we participate in the frontline of emergency care and contribute to the oral health and beautiful smiles of our customers. .

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